Who has cheated me? I am not able to figure out.
Tata DOCOMO is my mobile service provider and I am currently using their 299 Rental Roam Free Plan. Under this plan I have 100 MB of data transfer free every month. I have been using this plan for 3 months now, and my data usage has always been below 100 MB per month, and between 2 and 8 MB per day.
An unexpected, abnormal, unpleasant and unusual thing happened day before yesterday (17th Sept), and which I came to know of yesterday. DOCOMO reports that in a single day, my mobile sent/received 317 MB of data. And the unbilled amount on my mobile number shot up by Rs.4000. And since the credit limit allowed to my number is only Rs.1300, my outgoing calls were blocked. And blocked without a notice/warning. I called up customer service and asked them to unblock my outgoing calls, and they did in a few hours, although they first said I must pay the huge unbilled amount above my credit limit.
Neither the blocking made sense to me nor the unblocking.
Later when I came to know from my online account with DOCOMO about the humungous data transfer that happened on 17th Sept from my number, I called up their customer care to tell them that it was total non-sense. The response I got was even more frustrating. They said they couldn’t check the details of what happened, coz the details did not show up in their view of my information. And that they could not take any complaint in that regard, coz, well, they could not take any complaint in that regard. That was ridiculous. And then, when I asked them to connect me to whoever would be the right person to talk about such things, they simply said there was no one. They asked me to wait until my next bill would be generated, on October 7th, and then they would look into the issues with the bill. Finally, after a lot of yelling, I got an email ID where I could report the problem. I sent an email yesterday evening.
I found that the data transfer was high yesterday (18th Sept) too, in spite of the fact that the mobile was out of service for more than half of the day. But it was indeed active for the rest of the day. Today I called them up again, and begged, that if they did not fix the problem at this stage, the bill would go on shooting up. And I can’t go on paying money till October 7th – the next bill generation date, when each day my internet usage is Rs.3000-4000. The response I got – again the same email address. He promised a reply within 24 hours after I mail them. It is already 22 hours since I mailed. No reply so far.
Now here’s why I am not able to figure out what the actual problem is.
Android: Does not have an OOTB tool to monitor the data transfer. I could not find the details of even the total data transfer since I started using the phone. I can install an app now, but I have no way of checking whether my mobile did actually indulge in so much data exchange on 17th Sept.
HTC: Common sense says I should only blame my OS for this and not the device. But I found that some HTC users did face this kind of huge data exchange on occasions. So is my HTC the culprit?
DOCOMO: Was there any error or mixup in DOCOMO’s records? DOCOMO will hopefully check and get back to me.
Let’s see what happens. Meanwhile, I am no more using mobile internet. And have not yet paid them any money. Waiting for them to block my outgoing calls again…