I don't have any numbers but I believe a significant number of customers are driven away from stores because the guys in the store, who are there to assist, jump unnecessarily in front of everyone who enters the shop and ask what he/she is looking for. Most shy customers like me simply say nothing or that they are just looking and walk away or out of the store. A lot of impulse buyers and a few serious buyers are driven away in the process. All customers are not alike. One size doesn't fit all. The world needs parallel models for shy and introverted people, which right now are there only for the extroverts and the shameless (pardon the word... does shy have a better antonym? :P).
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