The increasingly globalized nature of business operations these days makes it especially complex to handle situations like these. While most office-goers can still be made to sit at home and work on their laptops provided the business requirements allow them to work from home networks, the majority of the roles in companies, which are sadly under-represented on active social media, are not in position to work from home. Nor is their risk being taken into account with equal seriousness, at least initially. The elite just want to stay away from them, but still want to keep having their stuff done seamlessly like always. But viruses don't value one life over another, and epidemics like these have a way of equalizing humans in their vulnerability, although not quite in how the infected are subsequently handled.
Coming to working from home, while it is the need of the hour and must indeed be the norm right now, I do have a somewhat mixed experience with working from home in normal times, and the points below are from that perspective only.
I almost fully worked from home the past 3 years and 50% of the time for 2.5 years before that, and in general, I found it extremely frustrating especially in the last 3 years - not only because I found working from home boring in itself, but more because the company I worked for abused employees to a ridiculous extent in return for the seeming "flexibility" offered. Although there are advantages of a fully work-from-home model, the disadvantages far outnumber if you are not disciplined enough and your organization is not respectful enough of you as a human being and of your time.
Let's look at some of the pros first:
- Saving on commutation time - with the traffic and distances these days, it's stressful spending hours commuting to office and back home. The time lost in just moving oneself from one place to another feels like a stupid waste to me, especially in cities in Mumbai, where many people spend 2-3 hours commuting each day.
- Being available at home - Now this has many advantages. For example people with small babies can look after them with some support. Or those needed at home due to any other reason like health issues of a family member, etc.
- Unrestricted network - Workplaces tend to put a lot of restrictions on network access assuming that if they allow employees to open certain recreational sites, their productivity will go down. It's a false assumption which I can say based on my own years of experience and also from what I have observed in my colleagues and peers.
- Behavioral freedom - Being at home allows you to dress the way you want, sit the way you want, loosen up, grow beard or whatever... fuck grooming and enjoy being yourself.
- Abuse of working hours by companies - by offering this notional flexibility, companies, especially those that work round-the-clock in different time zones, start expecting that you can be available at any time. This can often lead to extremely long working hours daily, people losing sleep and being stressed all the time. Plus it hardly leaves any free time outside work.
- Impact on mental / psychological health - confining oneself in a room without any social interactions causes a huge mental strain which is not realized immediately but it screws with your mind very deeply.
- Impact on physical health - sitting at one place for long hours affects the health in many ways. In my previous company there were regular sessions to educate employees about the hazards of continuous sitting, equating it with smoking a certain number of cigarettes per hour. I found it extremely disgusting to hear those lectures, given the fact that the work culture and model followed by the company left no option for the employees but to sit for many many hours at stretch looking at their screens, hearing and some times talking. Cases of obesity, diabetes, blood pressure, joint pains, back pains, neck sprains, headaches, indigestion, etc. etc. are very common among this section of people.
- Poor relationships / networking at work place - you tend to know people only by their voices, some times pictures and in some cases videos - live or recorded; there is only so much conversation you can have on official media like calls, chats, etc., also with the huge limitations on the nature of the conversations you could have. The perceptions and opinions you develop about people based on what you gather from all this tend to be inaccurate, which you sometimes discover when you meet them on occasions. It's hard to form really meaningful professional relationships in such a context.
- Impact on learning and skills upgrade - In my experience, the most effective learning in a workplace is through face-to-face interactions and in-person collaborations on tasks.
- Impact on family life - Long working hours, being glued to screen, being on conference calls all the time, screen sharing most of the time, tasks and deliverables being urgent and squeezed between calls - all this makes one always engaged and less available for the family in the true sense, although physically being in the same home.
- Poor efficiency in team work - With everyone working remotely, you tend to sync up more often and for longer. Many a times half the guys on the call are not listening but are just present in the call, for the sake of it. Most of them are simply lost or dreaming, while a few manage to focus well enough on something else and get some work done. The latter might make it seem like it's more efficient to be on call rather than meetings in person, most attendees are lost even when they are sitting together in a conference room. And the degree is significantly lower as compared to conference calls. However, it's not something very specific to working from home, as conference calls are a reality even for people sitting in office.
Update - 20 Mar 2020 09.11 PM: The COVID-19 situation has worsened since I wrote the above. The Maharashtra government has announced commercial lockdown in Mumbai and Pune. So work-from-home or total shut-down is the mandate now for companies (except for a few like manufacturing units, etc.). Stay home and stay safe. Love you all.